Item Maintenance Resources for Category Advisors

Updated 11 months ago ​by Merch Transformation Change Management

Below are item maintenance resources for category advisors as you begin assisting with item attributes to help improve search results and item page quality.

Reminder: Category Advisors must have a current, signed Category Advisor Agreement. 
If you can't find items that you maintained in the past, it's because those items are not in the Walmart departments and finelines that you have access to as a category advisor across different suppliers (i.e., you will not be able to maintain them moving forward).

Single Item Maintenance

You have three options for updating one item at a time in Item 360:

Recommendations for Content Improvement

See Leverage Content Insights.

Content Health of Your Catalog

See this workflow starting with View Items by the Content Quality Score Range.

Product & Offer Overview

See View and Edit Product Content in the Catalog.

Bulk Item Maintenance

To update up to 5,000 items at once, you have two options for creating a bulk item maintenance spreadsheet:

Catalog

  1. Click Catalog in the left navigation menu.
  2. Find the items you want to update using the Product ID search and/or filters.
  3. Click Export and select Product Content & Site Experience.
  4. This takes you to Step 4 of the Maintenance Hub workflow, where you can continue to create and download your maintenance spreadsheet.

Maintenance Hub

  1. Click Maintenance in the left navigation menu.
  2. Select Product Content & Site Experience.
  3. Refer to the article linked in Step 2 for instructions on downloading and completing your maintenance spreadsheet.

Tracking Submissions

Your submissions will route to our Content Operations team for review and approval ("Walmart Action Required"), and you can view the status of your submissions in the Activity Manager.

Once a submission is complete, the SLA for content updates to appear on Walmart.com is a maximum of 48 hours. If you run into any issues, try uploading your content in Item 360 again.

Filing a Case Ticket

Please contact Partner Support. For detailed instructions, refer to this article.

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