eDelivery FAQs

Updated 1 year ago ​by Merch Transformation Change Management

Here's more information about eDelivery items, how to correct items that were incorrectly set up as eDelivery, and where to find instructions for correctly setting up eDelivery items.

What is an eDelivery item?

An eDelivery item is a non-physical item sold online that customers will receive digitally after purchase, i.e., via email or a digital code. eGift cards, gaming eGift cards, and downloadable video games are examples of items that will be "shipped" as Digital Delivery / eDelivery.

This is what eDelivery items look like on Walmart.com.

  • The Product Name typically includes Email Delivery, Download or Digital Code, or eGift Card.
  • The Buy Box includes verbiage such as Delivered digitally soon after your purchase or We'll email this item shortly after your order is processed.
  • Customers will provide the Recipient's email (required) and name (optional).
Physical items sold in stores and/or online cannot be shipped as Digital Delivery / eDelivery.

I mistakenly set up my item as digital and need to convert it to physical. What do I do?

If you incorrectly set up an item (e.g., a physical gift card) as Digital Delivery / eDelivery, you can correct the item by following these steps:

  1. Create the item as a new item with the correct shipping method using one of these item setup options:
    1. Set Up a Single Owned or DSD Item
    2. Set Up a Single DSV Item
    3. Set Up Items Using a Spreadsheet
  2. Once the item has been set up correctly, go back and delete the item that was incorrectly set up as Digital Delivery / eDelivery.

If my item is a non-physical item, how do I set it up correctly as an eDelivery item?

For details, see Set Up eDelivery Items Using a Spreadsheet.

The item setup questionnaire in Item 360 has been updated so that eDelivery may only be selected for departments that support non-physical items like eGift cards and digital downloads (see the table below for supported departments). This update will reduce confusion and issues with physical items being incorrectly set up as eDelivery.

Supported Departments


Department Numbers

Baby Diapering, Care, & Other


Baby Food


Baby Transport


Beauty, Personal Care, & Hygiene

02, 46, 59

Books & Magazines


Cases & Bags


Cell Phones

58, 87



Computer Components


Electronics Accessories


Electronics Other

05, 58, 72

Gift Cards


Health & Beauty Electronics

02, 40, 72

Medicine & Supplements





39, 57, 60, 69, 70, 75, 76, 88, 89, 99



Sport & Recreation Other

09, 51




43, 07

TVs & Video Displays


Video Games

05, 55

Need to file a case ticket?

Please contact Partner Support. For detailed instructions, refer to this article.

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