Walmart Action Required

Updated 2 years ago ​by Merch Transformation Change Management

If your activity status is Walmart Action Required, there are some items that require review or approval by a Walmart associate. You can view more details in Item 360.

If the activity has only one item, you'll see the status at the item level (e.g., Internal Errors / Conflicts, Walmart Approval Required).

If the activity has multiple items, you'll find items that require Walmart action under Incomplete Items on the Details page:

  • Internal Errors / Conflicts: A Walmart associate needs to review the items.
    You can view a list of the items to be reviewed, or click Export (Read Only) to download the list in a spreadsheet.
  • Walmart Approval Required: A Walmart associate needs to review and approve these items.
    You can view a list of the items that require approval and the email address of the assigned approver. Or, click Export (Read Only) to download the list in a spreadsheet.
    We've already contacted the Walmart associate(s), so you do not need to reach out to them directly.
    If you have a shared item that requires approval, we will notify the Walmart Merchant and the Walmart Operations Team. Only one associate needs to approve the item. 

Discard Submission

If you have incorrect or duplicate submissions that are stuck in the Walmart Action Required status, you can discard the submission in your Activity Manager.

  1. Click the dots at the bottom right corner of the activity card. Then, click Discard Submission.
  2. Click the Discard button to confirm your action. All of the setup or maintenance requests in your activity will be discarded.
You can also discard a submission from the activity details page. Click Discard Request above the item card(s) to remove all or multiple items in the submission. Or, you can remove a single item in the submission by clicking Discard Request on the item card.

Need to File a Case Ticket?

Please contact Partner Support. For detailed instructions, refer to this article.

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