Timeout and System Errors

Updated 2 months ago ​by Merch Transformation Change Management

As of September 18, 2024, U.S. suppliers are automatically redirected from Item 360 to Supplier One for item and inventory workflows. Suppliers who also sell in Canada and category advisors will continue using Item 360.

Timeout and system errors occur because of technical issues in our systems, not because of the data or file you submitted.

If the Activity Manager Details show a timeout or system error, here's what you should do:

  1. Wait a day. Our systems will automatically attempt to reprocess your edits every few hours.
    If the error persists after 3 attempts, our systems will stop trying to reprocess your edits.
  2. If a day has passed and you still see these errors, please file a case ticket and include the Activity ID.

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